Have Any Questions?
Find possible answers below or contact our sales team for any questions.
Table of Contents
General
Sample free or need to pay?
If you do not require custom printing of logos on the products, there will be no additional costs. Simply provide us with your freight collect account information, such as FedEx, DHL, TNT, etc. If you do not have an account, we will need to charge an express fee accordingly.
What is MOQ?
For stocked models, we can sell 1 piece or more. For custom sizes, designs, or formulas, the minimum order quantity (MOQ) is 500-5000 pieces.
Product
Is it leak?
No, it won’t. Our material is of high quality, and every cap undergoes a meticulous inspection by our professional team before packaging.
Customization
Can I have my unique design(size, volume, label, etc)?
Yes, customer’s designs such as size, volume, label, etc are welcomed.
Is it possible to request a custom ingredient and efficacy sample?
We design and construct each project based on the specific requirements of our clients.
What surface handling options do you offer?
We offer various surface handling options such as screen printing, hot stamping, frost, electroplating, and label printing. Additionally, we can produce colors according to PANTONE color numbers for accurate color matching.
How is the packaging for your products? Can I request custom packaging?
Yes, we make it easy to request custom packaging and can provide various packaging ideas. Additionally, we can customize packaging to meet your specific requirements.
Service
What is your estimated delivery time?
Our delivery time varies depending on product availability. If the goods are in stock, delivery typically takes 5-10 days. If the goods are not in stock, delivery may take 15-20 days, depending on the order quantity.
What is the process for placing an order?
Custom Design – Creating a custom mould, logo, or package according to the client’s specifications.
Samples – Producing samples for the client to review and approve.
Confirm Order – Signing a sales contract once the samples are confirmed.
Deposit – Paying a 30% deposit before beginning mass production.
Production – Processing the production of the order.
Remaining Payment – Paying the balance of the order after inspection is completed.
Shipping – Shipping the goods to the designated port.
Confirmation – Confirming the bill of loading, commercial invoice, packing list, and certificate of origin.
After Sales Service – Providing any necessary support or service after the sale.
If a product is defective, how do you handle it?
We offer a 1:1 replacement for any defective product.
Important Reminder: We cannot provide any changes, refunds, or compensation for damages caused by human error or mishandling.
What is the production lead time?
a. For samples, we can deliver within 3-5 working days by air directly to your door.
b. For products in stock, we can ship them to the loading port within 7 days.
c. For mass production, the production time is typically 25-35 days. If a custom design is required, an additional 7-10 days may be needed.
Do you have a price list?
As a professional supplier of personal care products, all of our products are made with unique formulas and customized labels or crafts. Therefore, we do not have a standard price list.
What other services do you offer?
We offer our customers a one-stop solution for custom design, packaging, and formulation if needed.
Payment
What are your payment terms?
For payments under 1000 USD, we require 100% payment in advance. For payments over 1000 USD, we require a 30% deposit via T/T in advance, with the remaining balance due before shipment. If you have any additional questions, please do not hesitate to contact us.
Shipping
What are your shipping terms?
a. For small trial orders, we can arrange shipping by air or express courier such as FEDEX, DHL, UPS, TNT, etc.
b. For large orders, we can arrange shipment by sea or air according to your specific requirements.